Guests FAQ
Frequently Asked Rental Questions
As our guests, our focus is on making sure you have all you need to fully enjoy your stay. On this page, we provide answers to the most common questions that our team receives.
Where and when will I get my door code?
Door codes are available in your guest portal and emailed the week of your arrival.
Can I check in early?
Yes! Early check-in and late check-out is available for purchase by the hour if approved by your property manager if there are no other reservation conflicts.
What is your cancellation policy?
The cancellation policy varies by the size of the home, but generally, a full refund is available 30- 60 days before check-in, with only a processing fee withheld.
Do you offer baby gear or additional amenities?
Yes we do. Not every family needs these items, so they are available for rent upon request in your guest portal.
How do I make a payment on my account?
Your payments are drafted automatically on a schedule with 30% down at booking, and the balance is due 30 days before check-in. You may access this payment information in your guest portal.
How do I contact my property manager?
The most efficient way to reach your property manager is through the message thread on your booking platform. This is monitored and responded to around the clock. In case of emergency, we also have a customer service phone number with prompts to the correct market manager.
Do you offer special discounts for return guests?
We do offer 10% discount codes for all returning guests of Unwind. Please inquire via your booking channel to request this code from your manager.
Do you allow events?
We do not allow events over the accommodation capacity of the property to protect the owner’s risk and the integrity of our luxury homes.
Still have questions?
Can’t find the answer you’re looking for? Chat with a team member.
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