Owners FAQ
Frequently Asked Owner Questions
It’s important to us to be thorough and thoughtful in our communications with property owners. On this page, we provide answers to the most common questions that our team is asked.
What method are the rentals booked through?
Our listings are posted on all of the major booking platforms including Airbnb, VRBO, Booking.com, Expedia, Google, and over 100 additional smaller brands in addition to our direct site at UnwindLuxuryVacations.com.
Do we have live access showing our rental bookings?
Yes you do. You’ll be given private login access to our management system, Hostaway, where you can view your calendar, reservations, pricing, financials on the rental amount, occupancy rates, reservations per channel, and where you can reserve owner stays on the calendar.
Do you offer professional advice to make the cabin more desirable, as in staging to get set up and ongoing?
Yes! We have full design services available for a 20% markup of the purchase value, from wholesalers that offer us 20% off the retail cost. So, this service can be considered free! However, if you furnish the home and want guidance, our designers can provide feedback on what would help your home rent more effectively and answer your style questions for a small consultation fee.
How do you screen guests so there are no parties, no weddings, and no college students before they happen? What are the consequences if they do?
We use a software called Autohost. This requires renters to upload their ID, verify their credit card against that ID, and sign a rental agreement. This program warns us of any risks and also provides the necessary evidence to protect owners if a guest tries to claim a fraudulent charge was made. If terms are violated, we can take steps to make sure guests vacate the property and/or are charged for damages. Deposits can be forfeited as well as renters’ insurance applied.
How do we reserve the cabin for our use? Any limitations on owner and family use?
Owners can reserve on the Hostaway website. There are no limitations. We recommend you allow guests to have access to prime travel dates and seasons for the best financial return on your investment.
Still have questions?
Can’t find the answer you’re looking for? Chat with a team member.
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